Client Meeting Policy & Confidentiality Statement
At iSolve Investigative Services, we prioritize discretion, professionalism, and client convenience. Meetings are conducted at secure, neutral locations, face to face online meetings or at client-preferred venues. We do not operate a public-facing office to ensure maximum flexibility and confidentiality for our clients. All consultations are by appointment only. Meeting details will be confirmed upon case intake. As a licensed Private Investigator in the State of Arizona, we adhere to all regulatory standards for client privacy and secure communication.
Terms of Service
Terms of Service
Effective Date: 2025
Company: iSolve Investigative Services
1. Acceptance of Terms
By engaging the services of iSolve Investigative Services (“iSolve,” “we,” “our,” or “us”), the client (“you,” “your”) agrees to be bound by these Terms of Service. These terms govern all investigative, skip tracing, affidavit filing, and legal support services provided by iSolve.
2. Licensing & Compliance
iSolve is a veteran-owned, Arizona-certified legal support agency. All investigative services are conducted in accordance with Arizona Revised Statutes and applicable licensing requirements as governed by the Arizona Department of Public Safety (AZDPS).
3. Scope of Services
iSolve provides the following services:
Private investigations
Skip tracing
Background Checks
Services are by case by case basis and not all cases will be approved for service. Service appovals are determined by client intake, scope definition, and written agreement. iSolve reserves the right to decline or terminate services if the requested activity violates state or federal law, ethical standards, or company policy.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete information relevant to the case
Refrain from requesting illegal or unethical actions
Maintain confidentiality of investigative findings unless otherwise required by law
Pay all agreed-upon fees in a timely manner
5. Confidentiality & Data Protection
All client information, case details, and investigative findings are treated as confidential. iSolve employs secure data handling practices and will not disclose client information without written consent, except as required by law or court order.
6. Limitations of Liability
iSolve shall not be liable for:
Outcomes beyond its control (e.g., inability to locate a subject, refusal of cooperation)
Damages resulting from client misuse or misinterpretation of investigative findings
Delays caused by third-party entities, legal constraints, or unforeseen circumstances
Maximum liability shall not exceed the total fees paid for the specific service rendered.
7. Service Locations & Meeting Policy
iSolve operates as a mobile office. Meetings are conducted at secure, neutral locations or client-preferred venues. No public-facing office is maintained. All consultations are by appointment only.
8. Payment Terms
Payment is due upon receipt of invoice unless otherwise agreed in writing. Late payments may incur a fee. iSolve reserves the right to suspend services for non-payment.
9. Cancellation & Refund Policy
Clients may cancel services with 24 hours’ notice. Refunds are issued at iSolve’s discretion based on work completed. No refunds will be issued for services already rendered or attempted.
10. Use of Findings
Investigative findings are provided for lawful use only. Clients agree not to use reports, photographs, or documentation for harassment, defamation, or any unlawful purpose.
11. Dispute Resolution
Any disputes arising from services rendered shall be resolved through mediation in Maricopa County, Arizona. If mediation fails, parties agree to submit to binding arbitration under Arizona law.
12. Modifications to Terms
iSolve reserves the right to update these Terms of Service at any time. Clients will be notified of material changes via email or website posting.
13. Contact Information
For questions regarding these Terms,
Contact:
iSolve Investigative Services
Email: [email protected]
Phone: (623) 428-9528
Uncover the Truth with Us
At iSolve Investigative Services, our expert team in Chandler is dedicated to delivering discreet and reliable investigations throughout Arizona. Trust us to reveal the information you need.